Client Loan Decision Appeal Policy
Community Futures Highwood (CFH) is an independent not-for-profit corporation led by a volunteer Board of Directors. The Board of Directors has final authority for all decisions and will ensure its clients are served in a fair and professional manner and that it’s loan clients will have access to an appeal process.
Appeal Process / Rejected Applications
An applicant may appeal a loan decision in writing, outlining their reasons for the appeal and/or presenting new information that may help the application viability.
For loans of $30,000 or less, a written appeal must be submitted within three (3) business days of receiving the rejection.
For loans over $30,000, a written appeal must be submitted within seven (7) business days of receiving the rejection.
All loan appeals must be directed in writing or email to the Executive Director and/or Board Chair of CFH within the above referenced time frame for appeals as allocated.
Appeals will be considered within 10 business days of receipt.
Should the CFH designated Committee again reject the proposal and the client requests an independent review of the Board’s original and subsequent appeal process, the Board of Directors will provide the client with timely access to a process of external appeal provided through the Community Futures South Alberta Region’s Appeal/Redress Committee.
The role of the Community Futures South Alberta Region’s Appeal/Redress Committee is to provide an external and independent review of Community Futures Highwood’s decision making and internal review processes.
However, the Board of Community Futures Highwood maintains all final authority for all decisions.